Contact

Reporting a problem

The fastest way to get a fix is to tell us exactly what you looked at:

• the number of cats, their size, and the catio size;
• which number looks wrong, and what you expected instead, with the source if you have one;
• the device and browser, if something did not display.

A plan you bought

Lost the link? Go to Get my plan and enter the email address you paid with: we email you a fresh link. For anything else about an order, write from that address and include the order number from your receipt (it starts with TCA-).

Questions about your cats or your build

We are happy to explain how the planner arrived at a size and which source a rule comes from. We cannot advise on your cats' health or tell you what your town allows: for that, ask your vet or your building department.

Before you write

The about page explains how the cats checks work and lists every source. Your answer may already be there.